Send the request
Email privacy@basentra.app from the email address linked to your Basentra account, using the subject line Account deletion request.
Join betaAccount deletion
Delete your Basentra account and data.
A clear route for Basentra users who want their account and associated personal tracking data deleted.
Process
How deletion works.
Basentra verifies account ownership first, then removes or anonymises account data where it can.
Confirm ownership
Basentra may ask for reasonable confirmation that the request came from the account holder before deleting account data.
Deletion and retention
Once verified, Basentra will delete or anonymise account data unless limited records must be retained for legal, security, fraud-prevention or audit reasons.
Request by email
Email privacy@basentra.app
Send the request from the account email address so Basentra can confirm ownership before deleting data.
Email privacy@basentra.app- Use the email address linked to your Basentra account.
- Include the subject line Account deletion request.
- Confirm that you want the account and associated personal data deleted.
Keep the email focused
Include the account email and deletion request only. Please do not send unnecessary food, health, cycle or wellbeing details.
Local files stay with you
If you exported reports or files such as CSV, PDF, HTML or JSON where available, account deletion does not remove copies saved or shared outside Basentra.